At Datascan Retail Systems, we are fully committed to providing outstanding customer service. We work closely with our clients to ensure that their technology needs are met. Our team of experienced professionals is available around the clock to provide support. Our assistance ensures that our clients can focus on running their business with confidence.

Support

MSP Services

Datascan offers a full MSP service where clients will be provided with a helpdesk which includes a support center they can contact via telephone, email or through their dedicated online portal. As part of the MSP service Datascan’s helpdesk will field all queries from the client, support directly where required and then manage end-to-end any tickets and escalations internally or with 3rd parties ensuring all SLAs are met.

Helpdesk Extension

We understand that you may not always require a full level of support. This is why we offer a Helpdesk Extension to build upon your current MSP. So if you are looking for a cost-effective & reliable way to meet your business needs without having to hire and train additional staff, look no further. It allows you to easily manage your IT infrastructure with minimal effort and maximum security.

1st & 2nd line remote support

Datascan provides 1st & 2nd line remote IT and software support. We support Microsoft products as well as general IT queries (Including but not limited to: Hardware, Network Infrastructure, VOIP, common applications and account management). We also support a variety of Retail solutions including Retail Pro, Nayax, OneViewCommerce and more. If training is provided we can also support any bespoke or specific software as needed.

Services

Remote Monitoring & Management

For remote monitoring, Datascan will deploy an agent on any required PC or Server and will set up monitoring of key hardware and software elements. As part of the monitoring pro-active alerts will be logged and responded to decreasing potential downtime and any possible issues before they impact users or operation.

Dependent on requirements Datascan can offer a managed Endpoint protection service or managed anti-virus. With our managed anti virus solution Datascan will implement security policies and deploy anti-virus software on all PCs and Servers and ensure that the software remains active, regular scans are performed and any threats are reported on to the client.
With our managed endpoint solution we include all the same services as with our anti-virus option however we deploy Sentinel One and using it’s advanced threat and intrusion detection proactively monitor and respond to identified threats. Where a threat is identified and determined to be either suspicious or a true positive, Sentinel will quarantine the affected PC(s) from the network minimising risk and disruption and giving time for Datascan to work with your business on an appropriate response.

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